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FAQ

Business Questions

How can I open a business account?

Business deposit accounts can be opened at any of our full-service offices.  To open an account, you can either walk in to any of those locations or you can call and schedule an appointment with a personal banker. 

You will need to have the Tax ID number of the business you are opening the account for, along with identification of the business.  Proper identification can be provided with any of these documents:

  • Articles of Incorporation 
  • Articles of Organization
  • Partnership Agreement
  • 501c3 Paperwork
  • IRS Tax ID Confirmation
  • Tax Returns
  • Corporate Resolution

Not exactly sure what to bring?

Call one of our offices and speak to a personal banker on necessary paperwork needed to open an account for your business.  

Do business accounts have monthly fees?

Our Small Business Checking Account and Regular Business Checking Account do have monthly fees associated with them.  To avoid these monthly fees, you can maintain the minimum balance requirements and items limit, or have a loan relationship with the bank.  Click on each type of account above for more details on the specific account.

Can I change the name on my business account?

If the type of business is changing or if you are obtaining a new tax ID number, you will be required to open up a new business account with us.  If the tax ID number is staying the same, and nature of the business is the same, we will need to see new business identification with the new name prior to changing it.  The account number for your business will be able to remain the same.

Services

Can I mail a check for deposit into my acount?

Yes, you can mail a check for deposit to:

American Bank
PO Box 438
Beaver Dam, WI 53916

You can also deposit checks by using the mobile deposit feature of American Bank BD Mobile.  To learn more about our mobile banking app, visit our mobile banking page.

Where can I find my account number?

You can locate your checking account number on the bottom of your check, your account number will be the middle grouping of numbers on the check.

If you have another account, or don't have checks for your checking account, you can call us or stop in and visit us at any of our offices to get that information (after we've verified its you for security purposes).  Please note, that for those same security reasons, we will not be able to provide account numbers via email or other electronic communications (ie, chat).

How do I transfer money into another account at American Bank?

You can do a transfer between accounts at American Bank a few different ways:

  • mobile banking
  • online banking
  • 24-hour bank by phone
    OR
  • call a Personal Banker at any of our offices

To transfer via online banking, follow these simple steps:

  1. Log in to online banking
  2. Click the Transfers Tab

How do I send or receive wire transfers?

If you are sending a wire transfer from your account, you will need to obtain the beneficiary's incoming wiring instructions.  You can then call, email or fax us the information.  All wires will be verified with a phone call to the phone number we have on file for validation.  There is a $25 fee to send a wire within the United States and a $50 fee for wiring funds internationally.

To receive a wire in US currency, send wire to Bankers Bank, Madison, WI, routing number 075912479, for credit to American Bank, routing number 075901516, for further credit to {your name, address and account number}.

If you are receiving a wire in foreign currency, you must call American Bank's Deposit Operations Department at 920.885.2700 during normal business hours (Monday through Friday, 8 am to 5 pm) for specific wiring instructions.  All incoming wires to American Bank (whether foriegn or domestic) have a $15 fee associated with them.

How do I change my name, address, email or other contact information?

To update your address, email or other contact information you can either,

  • call us at any of our locations
  • visit us at one of our offices
    OR
  • log-in to online banking, select the profile section (tab is located in the upper right corner of the page in the red bar) and choose which field you would like to change

If you need to complete a name change, you will need to stop into one of our full service offices and see a Customer Service Representative.

Do you offer foreign currency ordering or exchanging?  Is there a fee?

At American Bank, we offer both ordering and exchanging of foriegn currency.  Please note, there is a $20 fee for this service, plus the exchange rate.

For more information call or stop in one of our full service locations.

What's the difference between a debit card and an ATM card?

American Bank debit cards allow you to make purchases at point-of-sale merchants anywhere Visa is accepted, as well as the ability to withdraw cash at ATMs or point-of-sale terminals where merchants allow you to get back cash over and above the purchase price of your transaction.  The money is then deducted from your checking account, just as though you had written a check for that amount.

Automatic Teller Machine (ATM) cards can only be used at an ATM terminal to withdraw cash or certian merchants that accept ATM transactions - but these are rare.

To learn more about American Bank's debit cards and the benefits available by using one, visit our debit cards and ATMs page.

All American Bank checking accounts come with a no-fee debit card.  To view our line-up of checking account options, visit our personal checking page.

My debit card is expiring soon, what should I do?

During the month that your card expires, a new one will automatically be sent to you.  You should recieve it in the second half of the month in which the card expires.  If your current card expires in a week or less and you have not recieved your new card yet, please contact us.  Your current card will continue to work through the last day of the month in which it expires (for example, if your card expires 11/2019, the card will work through 11/30/2019).

What do I do if I lost my debit card?

If it's during normal business hours, you can call any of our full service locations to report it lost or stolen.

If you realize you've lost your card or know its been taken by someone outside of normal banking hours, please call 1.800.472.3272.

Is there a fee to replace my debit card?

Yes, American Bank charges $15 to replace a debit card.

If you think your card is lost or stolen, be sure to contact us by calling one of our full service offices during normal business hours or 1.800.472.3272 after regular banking hours.

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