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FAQ

Business Questions

How can I open a business account?

Business deposit accounts can be opened at any of our full-service offices.  To open an account, you can either walk in to any of those locations or you can call and schedule an appointment with a personal banker. 

You will need to have the Tax ID number of the business you are opening the account for, along with identification of the business.  Proper identification can be provided with any of these documents:

  • Articles of Incorporation 
  • Articles of Organization
  • Partnership Agreement
  • 501c3 Paperwork
  • IRS Tax ID Confirmation
  • Tax Returns
  • Corporate Resolution

Not exactly sure what to bring?

Call one of our offices and speak to a personal banker on necessary paperwork needed to open an account for your business.  

Do business accounts have monthly fees?

Our Small Business Checking Account and Regular Business Checking Account do have monthly fees associated with them.  To avoid these monthly fees, you can maintain the minimum balance requirements and items limit, or have a loan relationship with the bank.  Click on each type of account above for more details on the specific account.

Can I change the name on my business account?

If the type of business is changing or if you are obtaining a new tax ID number, you will be required to open up a new business account with us.  If the tax ID number is staying the same, and nature of the business is the same, we will need to see new business identification with the new name prior to changing it.  The account number for your business will be able to remain the same.

Services

Can I mail a check for deposit into my acount?

Yes, you can mail a check for deposit to:

American Bank
PO Box 438
Beaver Dam, WI 53916

You can also deposit checks by using the mobile deposit feature of American Bank BD Mobile.  To learn more about our mobile banking app, visit our mobile banking page.

Where can I find my account number?

You can locate your checking account number on the bottom of your check, your account number will be the middle grouping of numbers on the check.

If you have another account, or don't have checks for your checking account, you can call us or stop in and visit us at any of our offices to get that information (after we've verified its you for security purposes).  Please note, that for those same security reasons, we will not be able to provide account numbers via email or other electronic communications (ie, chat).

How do I transfer money into another account at American Bank?

You can do a transfer between accounts at American Bank a few different ways:

  • mobile banking
  • online banking
  • 24-hour bank by phone
    OR
  • call a Personal Banker at any of our offices

To transfer via online banking, follow these simple steps:

  1. Log in to online banking
  2. Click the Transfers Tab

How do I send or receive wire transfers?

If you are sending a wire transfer from your account, you will need to obtain the beneficiary's incoming wiring instructions.  You can then call, email or fax us the information.  All wires will be verified with a phone call to the phone number we have on file for validation.  There is a $25 fee to send a wire within the United States and a $50 fee for wiring funds internationally.

To receive a wire in US currency, send wire to Bankers Bank, Madison, WI, routing number 075912479, for credit to American Bank, routing number 075901516, for further credit to {your name, address and account number}.

If you are receiving a wire in foreign currency, you must call American Bank's Deposit Operations Department at 920.885.2700 during normal business hours (Monday through Friday, 8 am to 5 pm) for specific wiring instructions.  All incoming wires to American Bank (whether foriegn or domestic) have a $15 fee associated with them.

Please note that there is a cutoff time of 2:30 pm for foreign wires and 3 pm for wires within the United States; wires can only be completed Monday through Friday on days that the bank is open.

How do I change my name, address, email or other contact information?

To update your address, email or other contact information you can either,

  • call us at any of our locations
  • visit us at one of our offices
    OR
  • log-in to online banking, select the profile section (tab is located in the upper right corner of the page in the red bar) and choose which field you would like to change

If you need to complete a name change, you will need to stop into one of our full service offices and see a Customer Service Representative.

Do you offer foreign currency ordering or exchanging?  Is there a fee?

At American Bank, we offer both ordering and exchanging of foriegn currency.  Please note, there is a $20 fee for this service, plus the exchange rate.

For more information call or stop in one of our full service locations.

What's the difference between a debit card and an ATM card?

American Bank debit cards allow you to make purchases at point-of-sale merchants anywhere Visa is accepted, as well as the ability to withdraw cash at ATMs or point-of-sale terminals where merchants allow you to get back cash over and above the purchase price of your transaction.  The money is then deducted from your checking account, just as though you had written a check for that amount.

Automatic Teller Machine (ATM) cards can only be used at an ATM terminal to withdraw cash or certian merchants that accept ATM transactions - but these are rare.

To learn more about American Bank's debit cards and the benefits available by using one, visit our debit cards and ATMs page.

All American Bank checking accounts come with a no-fee debit card.  To view our line-up of checking account options, visit our personal checking page.

My debit card is expiring soon, what should I do?

During the month that your card expires, a new one will automatically be sent to you.  You should recieve it in the second half of the month in which the card expires.  If your current card expires in a week or less and you have not recieved your new card yet, please contact us.  Your current card will continue to work through the last day of the month in which it expires (for example, if your card expires 11/2019, the card will work through 11/30/2019).

What do I do if I lost my debit card?

If it's during normal business hours, you can call any of our full service locations to report it lost or stolen.

If you realize you've lost your card or know its been taken by someone outside of normal banking hours, please call 1.800.472.3272.

Is there a fee to replace my debit card?

Yes, American Bank charges $15 to replace a debit card, unless you need to replace it due to fraud; in these cases, we do not charge a replacement fee.

If you think your card is lost or stolen, be sure to contact us by calling one of our full service offices during normal business hours or 1.800.472.3272 after regular banking hours.

How do I order a new debit card?

You will need to come into one of our full-service offices during normal business hours and fill out an application with a Customer Service Representative.

If you think your card is lost or stolen, be sure to contact us by calling one of our full service offices during normal business hours or 1.800.472.3272 after regular banking hours.

How do I activate my debit card?

To activate your American Bank debit card, you can call 1.800.992.3808 or one of our full service offices during normal business hours.

What is my PIN for my debit card?

For your security, we do not have access to your PIN numbers at American Bank.  If your debit card is new, you will need to call 1.800.992.3808 to activate your American Bank debit card and set your PIN.  If you have forgotten or don't know your PIN number, you can call still call 1.800.992.3808 and change your PIN.

Why are my debit card transactions being denied?

If your American Bank debit card is being denied, there could be a variety of reasons.  Some of those include non-sufficient funds (NSFs), attempting to make a purchase outside the United States (either online or in-person if you are traveling), attempting to use an incorrect PIN and many more.  If you continue to experience a denial of service with your debit card, it is recommended to call a Customer Service Representative at one of our full-service locations, or stop in and see us during normal business hours.

What is a pre-authorization on a debit card?

A pre-authorization occurs when a merchant puts a 'hold' on the funds they are requesting until they can complete the process of the transaction.  Many times this will happen at places like gas pumps, hotels and airlines, but can realistically happen with any type of merchant.  These 'holds' generally fall-off / disappear after a few days.  If it has been more than five days and pre-authorization is still on your account, please call a Deposit Operations Specialist at 920.885.2700.

What do I do if I forgot my PIN for my debit card?

If you forget your PIN, you can call 1.800.992.3808, verify your information and change your PIN.

I am out of town and debit card won't work.  I know there are funds in the account, what should I do?

If you find yourself in a situation like this, it is best to call a Customer Service Representative at one of our full-service offices.  You can also email us at banking@americanbankbd.com or log-in to online banking and securly message us and/or open a chat with one of our banking specialists.

If you are traveling and did not let the bank know of your plans, the card could very well being blocked due to security parameters put in place to protect your finances.  To get your card opened for purchases outside of your usual spending area, be sure to contact us prior to your travels - this can help prevent some of these situations by placing an alert in your account and making your funds more available to you.

How do I stop a recurring payment on my debit card?

The best way to stop a recurring payment on your debit card is to contact the company that is charging your account directly and asking them to stop the recurring payment.  We can do it for you at American Bank, but there is a $25 fee to do so AND we cannot stop a payment that is already hit your account, we can only stop future ones from pulling.  If you need our assistance in stopping a recurring debit card payment, please contact a Deposit Operations Specialist at 920.882.2700.

What do I do if I suspect a transaction on my card is fraudulent?

If you come across one of these charges during normal business hours, you should call us immediately at one of our full-service locations.  If it is after normal banking hours, please call 1.800.472.3272 as soon as possible.  With either method, your card will be closed immediately to help protect the funds in your account.  Then you will need to stop in to one of our full-service offices during bank hours to fill out a debit card dispute form.

How do I add travel notes to my debit card?  What do I do if I will be traveling?

If you are planning a trip, please contact a Customer Service Representative at any of our full-service offices so he or she can enter a travel alert in your account.

Does my debit card have transaction limits?  Does this differ depending on whether I use an ATM or at the point of sale at a merchant?

Yes, American Bank debit cards have seperate daily transaction limits for both ATM cash withdrawls and point of sale purchases at merchants / stores.  If you have reached your daily limits in one category, you will have to wait until the next day to try that same type of transaction.

For security purposes, we are not disclosing what those individual daily limits are, but if you'd like to inquire, you can call contact any of our full service offices.

Additionally, these limits can be increased - with approval from management - either temporarialy or ongoing. If you would like to request a transaction limit increase, please contact a Deposit Operations Specialist at 920.885.2700.

I am receiving a 'bad pin' error message at the ATM, what does this mean?

If you receive a 'bad pin' message you are likely entering an incorrect PIN number.  If you need to reset your PIN, you can do so by calling 1.800.992.3808.

What do I do if the ATM does not dispense the money I asked for and the funds have been deducted from my account?

If you are an American Bank customer, you will need to stop into one of our full service offices and fill out an ATM dispute form.  If you are a customer of a different financial institution using an American Bank ATM, you will need to contact your institution and follow its procedures.

What are the service fees for ATM withdrawls?

If you use an American Bank ATM terminal or any participating MoneyPass Network ATM, there are no fees.  If you are using another network ATM, those terminals will display the fee (if they charge one) prior to you authorizing the transaction. 

Where are American Bank's ATMs located?

Currently, American Bank has a 24-hour drive-up ATM at our Spring St. Office on Beaver Dam's Northside (1519 N. Spring St., across the street from Beaver Dam Culvers) and one at our Office inside Beaver Dam Walmart (120 Frances Lane), which is available 24 hours a day.

How do I sign up for direct deposit?

To sign up for direct deposit, all you have to do is give your employer, social security, etc. American Bank's routing number (075901516) and your account number.  Some employers also like you to provide them with a copy of a voided check.  You should check with your employer, social security, etc. for their specific requirements.

If you need assistance, there is a section within American Bank's Switch Kit that outlines how to change direct deposit to an account American Bank when you open a new account with us.  Please feel free to use this as a reference as well.  Get your copy of American Bank's Switch Kit.  And, as always, if you need assistance with anything, please feel free to contact your nearest office.

How do I get a copy of canceled or cleared check?

Within online banking, you can print a copy of any returned check image.  These images are also included on monthly bank statements from American Bank.  If you need additional information, or cannot access the check you are looking for, you can always call a Customer Service Representative at any of our full-service offices for assistance.

How do I dispute a charge on my account?

You have 60 days from the date of the transaction to dispute any charge on your account.  Depending on how the charge was processed (ACH, debit card, check, etc.), you may need to stop in and fill out cooresponding dispute forms.  If it is a check, American Bank can take care of most of those over the phone.  The best thing to do to get the ball rolling is to call a Customer Service Representative so we can get details from you and figure out the best next steps.

If you feel the disputed charge is a result of fraud, and especially fraud on your debit card, be sure to call us at any of our full service offices during normal business hours, or 1.800.472.3272 if its after banking hours to close your card and help protect remaining finances in your account.

What is the difference between current balance and available balance?

Current balance is the balance at the close of the previous business day.  Available balance is the balance as of that specific time of the day as items are being put through your account, including pending transactions and holds being subtracted from your account balance.  Available balance is what we use for accessible purchases and withdrawals.  Available balance does not include checks which have not been cashed or any deposits that have not yet posted.

If you need further clarification on the difference between your current balance and your available balance, please feel free to call a Deposit Operations Specialist at 920.885.2700 between 8 am and 5 pm, Monday through Friday. 

How much will it cost to put a stop payment on a check?

American Bank currently charges $25 to put a stop payment on a check.

To request a stop payment, please contact a Customer Service Representative at any of our full service offices and he or she will be happy to assist you.

Why did I recieve a call from fraud prevention?

If you receieved a call from our fraud prevention service, that means there was questionable activity on your debit card that through some algorithms our fraud detection service felt were at high risks.  

You can also sign up with a Customer Service Representative at any of our full-service locations to recieve these types of messages via text.  If you wish to do that, just call our office nearest you and we can get you signed up right away!

As a reminder, to help prevent legitimate transactions from being flagged, please let us know when you will be traveling so we can put an alert on your card, and in some cases, we will need to open it up to be used in certian areas.

How do I get a copy of a statement?

If you are signed up for American Bank's Online Banking service, you can pull a statement from as far back as two years.  To access statements via online banking, 

If you need a statement from a time period older than that, or you do not have access to our online banking system, you can call a Customer Service Representative at any of our full-service offices and we can get you a copy - in most cases - either via mail or you can stop in and pick it up at your closest office.  Please note, that if we do need to print a copy for you, there is a $2 fee per page for printing statements.

How do I cancel eStatements?

To cancel eStatements and begin recieving paper statements, you will need to contact a Customer Service Represenative at any of our full-service offices and they can take care of that request for you.

Do you send out year-end statements?

At American Bank, we send out checking account statements monthy - either a notification comes to your inbox that your eStatement is available or you get a paper copy in the mail.  Savings account statements are sent out quarterly and at year-end (unless there are electronic payments that come from the account, then statements are sent monthly).  Individual Retirement Accounts (IRAs) get a Fair Market Value statement that goes through the end of the calendar year; many times these statements will be sent out in January for the previous year.

Additionally, American Bank provides 1099 and 1098 forms for accounts that qualify each January.  A copy of these forms can be found within Online Banking.

I have a direct deposit coming in the same day as my automatic loan payment.  What will be processed first?

At American Bank, when your account posts for the day, deposits are always processed before anything being withdrawn from your account.

How do I put a stop payment on a check?

If you need to put a stop payment on a check, you can contact a Customer Service Repersentative at any of our full-serivce offices and he or she will be able to assist you.

If you have access to our American Bank's Online Banking system, you can also enter a stop payment request through online banking.

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