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Our Spring Street Office is available by drive up only

Until further notice, our office on Spring Street in Beaver Dam will be available by drive up only. Additionally, our office inside Beaver Dam Walmart is OPEN for normal business hours, 10 am to 6 pm Monday through Friday and 10 am to 2 pm on Saturdays. Our online services are available 24/7 for your convenience.

American Bank's Response to COVID-19

Important update from President / CEO, John Oathout, on lobby reopenings - Updated June 18, 2020

Welcome Back to Walmart!

At American Bank, we hope you are continuing to remain safe and well while the world and our communities start to regain a sense of normalcy.  While we have staggered our branch openings, our team has continued to redefine how our branches will operate and tend to our customers' needs while keeping the safety of our employees and customers our top priority.  

As previously announced, we reopened our lobbies in Necedah and the Spring Street Office in Beaver Dam earlier this month. As of this past Monday, we are happy to announce that our newly remodeled office inside Beaver Dam Walmart also reopened!  We are looking forward to having another branch in Beaver Dam open and giving our customers another location to fulfill their banking needs. Staying in line with the safety protocols at our other offices, when visiting us in person, you can expect some changes in the way business is handled, including the following: 

  • Protective shields in all personal banking areas and teller windows
  • Social distancing signage on the floors and walls to encourage customers to practice distancing in close quarters
  • All American Bank employees will be wearing gloves daily, as well as masks when working with customers in a closer than 6 foot range - customers will not be required to wear masks; you are welcome to do so if you feel comfortable but are not required to
  • Sanitation stations which customers are encouraged to use while at a teller window or personal banking desk
  • Appointments will be required to open new accounts, access safe deposit boxes and to meet with our lenders or investment representatives
  • Increased cleaning and disinfecting procedures to be done throughout the day

In addition to the safety changes being made to the branch, hours at our office inside Beaver Dam Walmart have also changed. Effective Monday, the branch will now be open from 10 am to 6 pm Monday through Friday, and 10 am to 2 pm on Saturdays and Sundays. 

HOURS  AT  OUR  OFFICE  INSIDE  BEAVER  DAM  WALMART  ARE  CHANGING
Effective Monday, June 15, our new hours at this office are:
10 am to 6 pm, Monday through Friday
10 am to 2 pm, Saturday and Sunday

Other options always available

We hope that you are able to stop by and see us at our newly remodeled office inside Beaver Dam Walmart.  However, if you are in any way uncomfortable coming inside a branch, our drive up lanes and night drops at our Spring Street and Necedah Offices, as well as our ATMs at the Spring Street Office and inside Beaver Dam Walmart will continue to remain open for customer use, in addition to our online and mobile banking options that are available 24/7.  With American Bank BD Mobile, you can deposit checks right from your smartphone or tablet.  If you are still uncomfortable with stepping into a bank office, we encourage you use one of these methods to complete your banking needs.  And, if you need assistance with any of it, we’re only a phone call away.

And, finally, as a reminder, if you are feeling unwell, we ask that you stay home and do not enter the bank, this is for the safety of our employees as well as our other customers who may be in the bank.

We appreciate your understanding and cooperation as we all adjust to this new normal, and as always, if you have any questions, please feel free to call us at 920.885.2700.

We look forward to continuing to serve all of your financial needs,

John Oathout, President and CEO
American Bank

REMEMBER: Customers are always welcome to call the bank ahead of time to speak with a banker or use our online and mobile banking to complete most of their banking needs.


Important update from President / CEO, John Oathout, on lobby reopenings - Updated June 8, 2020

We're ready to welcome you back to American Bank!

At American Bank, we hope you have remained safe and well during the uncertain times both our world and community have been experiencing the last couple months.  We have kept our office lobbies closed during this time to keep our employees, customers and community members safe.  While the lobbies have been closed, our team has been hard at work planning and redefining how our branches will operate once opened again with our customers and employees’ safety being a top priority.  

Within the last week, we’ve reopened our lobbies in Necedah and the Spring Street Office in Beaver Dam and we look forward to welcoming you back!  The Beaver Dam Walmart Office will be opening mid-June and more information will follow on that as we get closer to an open date.  However, when visiting us in person, you can expect some changes in the way business is handled in our lobbies. 

Below is an outline of the changes being made to our branches when we begin to reopen them to continue to keep our employees and customers safe.  Changes customers should be aware of before stepping inside an office include:

  • Protective shields in all personal banking areas and teller windows

  • Social distancing signage on the floors and walls to encourage customers to practice distancing in close quarters
  • All American Bank employees will be wearing masks and gloves and will have daily health screenings - customers will not be required to wear masks; you are welcome to do so if you feel comfortable but are not required to
  • Sanitation stations which customers are encouraged to use when coming in and out of the building
  • Limited number of people in the lobby at one time
  • Appointments will be required to open new accounts, access safe deposit boxes and to meet with our lenders or investment representatives
  • Increased cleaning and disinfecting procedures to be done throughout the day
  • Saturdays at the Spring Street Office will continue to be open from 8 am to Noon, but by drive up only; no lobby access without an appointment on Saturdays - please call us for an appointment at 920.885.2710

Other options always available

As always, our drive up lanes and night drops at our Spring Street and Necedah Offices, as well as our ATMs at the Spring Street Office and inside Beaver Dam Walmart will continue to remain open for customer use, in addition to our online and mobile banking options that are available 24/7.  With American Bank BD Mobile, you can deposit checks right from your smartphone or tablet.  If you are still uncomfortable with stepping into a bank office, we encourage you use one of these methods to complete your banking needs.  And, if you need assistance with any of it, we’re only a phone call away.

Even if you are comfortable with being in public, our Spring Street and Necedah drive ups, ATMs, and night drops are a great way to limit your exposure to other people around you.  In addition to the drive up windows and ATMs being available, customers are always offered the option to schedule an appointment with a personal banker or lender if there is more assistance needed with your banking needs.

By following these precautions, we are doing our best and taking the responsibility we need to, to maximize safety and security measures needed to keep our employees and customers safe. We believe our plans for reopening give customers a few options to complete their banking needs the way they prefer while keeping others safe.  We ask that you stay home and do not enter the bank if you are feeling unwell.

We appreciate your understanding and cooperation as we all adjust to these new times. As always, if you have any questions, please feel free to call us at 920.885.2700.

We look forward to continuing to serve all of your financial needs,

John Oathout
President and CEO
American Bank


Important resources for our clients during COVID-19 pandemic

Personal Banking Information

Visit our page dedicated to Personal Resources and links to consumer tips.

Business Banking Information

Visit this page dedicated to Business Resources and links to information about the CARES Act.

Protect yourself from COVID-19 related scams

Visit our page dedicated to updating you on COVID-19 related scams from our trusted sources.

More information coming soon!

Important information from American Bank - Updated March 24, 2020

As previous communications regarding American Bank's response to COVID-19 have stated, our leadership team continues to monitor this very fluid situation on a daily basis.  Today, we made a decision that all Beaver Dam operations will move to our Spring Street location beginning Wednesday, March 25.  While the lobby will remain closed, rest assured you can access many services through our drive up lanes - including opening new accounts, regular deposits and withdrawals, notary services, our 24-hour ATM and more.  Please note that many of the lengthier transactions will take place in the lane closest to the building, so there may be a longer waiting time.  However, the other two lanes will remain open for routine transactions.   

Along with our Spring Street office, our Necedah location will also remain open in a drive thru capacity only.  If you need to come into the bank, please call ahead of time to request an appointment.  

American Bank's convenient services are always open:

  • online banking and mobile banking
  • drive up operations at our Spring St. Office (1519 N. Spring St., Beaver Dam) and Necedah Office (212 S. Main St., Necedah)
  • ATMs - current ATM limits have been raised to $500/day for card holders; additionally we will refund any fees you may incur from ATM usage
  • bank by phone with our dedicated call center - Monday through Friday, 8 am to 5 pm, there will be dedicated individuals to assist you with your banking questions - just call 920.885.2700.
  • bank by mail - many transactions, including all CD renewals, will be handled by mail until further notice
  • bank by phone with our 24/7 automated system - call 1.888.987.2265

Our team of dedicated and knowledgeable Customer Service Representatives will be available to answer your questions and continue to meet your individual and business needs via phone at our dedicated call center or via email. 

If you or your family have been affected by the COVID-19 outbreak, our thoughts and prayers go out to you.  If you have experienced a disruption in income due to COVID-19 and need assistance, please reach out to one of our offices; we will discuss your personal situation to learn what we may be able to do to help. 

 

Important information from American Bank. - Updated March 17, 2020
 

As previous communications regarding American Bank's response to COVID-19 have stated, our leadership team continues to monitor this very fluid situation on a daily basis.  After reviewing the current state of our local communities and keeping the health and wellness of our customers and employees in mind, we have decided to temporarily close the lobbies at all of our offices beginning Wednesday, March 18.   

Rest assured that our drive ups and and night drop services will remain open for customers to use during this time.  Additionally, if you wish to open an account, access your safety deposit box or need to meet with a loan officer, those can be done in our offices by appointment only - please call to arrange a meeting ahead of time.

American Bank's convenient services are always open:

  • online banking and mobile banking
  • drive up operations at our Main Office (115 Front St., Beaver Dam), Spring St. Office (1519 N. Spring St., Beaver Dam) and Necedah Office (212 S. Main St., Necedah)
  • ATMs - we will refund any ATM fees during this time, if you do get charged any fees, please let us know and we will refund those
  • bank by phone with a local office - during this time, we will be waiving any fees associated with transfers via phone, etc.
  • bank by mail - many transactions, including all CD renewals, will be handled by mail until further notice
  • bank by phone with our 24/7 automated system - call 1.888.987.226

Our team of dedicated and knowledgeable Customer Service Representatives will be available to answer your questions and continue to meet your individual and business needs via phone at our dedicated call center or via email. 

If you or your family have been affected by the COVID-19 outbreak, our thoughts and prayers go out to you.  If you have experienced a disruption in income due to COVID-19 and need assistance, please reach out to one of our offices; we will discuss your personal situation to learn what we may be able to do to help. 

We wish you and your loved ones the very best.

 

March 15, 2020:  An important message from our President and CEO, John Oathout.

As a community bank, it goes without saying that we take the health and safety of our team members, clients and local communities very seriously.  If you or your family have been affected by the COVID-19 outbreak, our thoughts and prayers go out to you.  If you have experienced a disruption in income due to COVID-19 and need assistance, please reach out to one of our offices; we will discuss your personal situation to learn what we may be able to do to help. 

Our leadership team continues to monitor this very fluid situation on a daily basis and will continue to update you - our valued customers - as information changes.  As of today, SUNDAY,  MARCH 15, here are the precautions we are taking to continue to serve you in a safe and effective manner.

Electronic services

As this situation continues to evolve, we want to remind you that you can access all of your account information 24/7 from the comfort of your own home.  Our comprehensive electronic services includes (click on any of the services to learn more),

If you need more information on getting signed up for these services, now is the perfect time to do so.  We will be happy to provide any assistance you may need in accessing these services, simply contact our dedicated call center to handle all of these inquires by calling 920.885.2700 Monday through Friday, 8 am to 5 pm.

Other convenient services

In addition to our enhanced electronic services, American Bank is also making these other convenient services available to you:

  • drive up operations at our Main Office (115 Front St., Beaver Dam), Spring St. Office (1519 N Spring St., Beaver Dam) and Necedah Office (212 S. Main St., Necedah)
  • bank by phone with a local office - during this time, we will be waiving any fees associated with transfers via phone, etc.
  • bank by mail - many transactions, including all CD renewals, will be handled by mail until further notice
  • bank by phone with our 24/7 automated system - call 1.888.987.2265
  • utilize ATMs - we will waive any foreign ATM fees during this time

Additionally, during the COVID-19 outbreak, we will not be greeting you with a handshake in any of our offices - this is to help prevent the spread of germs among our employees and clients.

Ongoing client service

Rest assured that we are committed to continue serving our clients during this unprecedented time.  We have contingency plans in place to continue servicing you with the same level of customer service and functionality you have come to expect from American Bank.  In addition to these plans, extra precautions are being taken at all of our locations to help protect our clients and employees, such as:

  • advising staff members to stay home if feeling ill
  • implementing social distancing among employees and clients wherever possible
  • ramping up cleaning protocols, such as sanitizing teller stations, lobby tables and door handles hourly at a minimum
  • evaluating our large scale events and meetings for the next 30 days and rescheduling wherever possible and appropriate
  • proactively monitoring the local and global health situation and have plans in place to support our customers, employees and communities, should we need them


We continue to monitor this situation on a daily basis and will provide any updates to you via email, on our website and on social media as they become available.  I sincerely appreciate and thank you for the trust you continue to place in American Bank.  Since we were founded in 1891, one thing has remained the same: our commitment to the communities we serve, and we are committed to doing everything we can to help our communities and clients through this unprecedented time.  We wish you and your loved ones the very best.

Sincerely,

John R. Oathout
President and Chief Executive Officer
American Bank

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